Understand your data.
Find the right contact.

Accounts, orders and support.

A session cookie keeps you signed in. The service stores account details, hashed passwords, orders, payment records and support messages.

Account and order data support authentication, delivery tracking, payment reconciliation and support. Any further use requires a stated purpose and an applicable basis.

Access to account data

Order and service details require authentication. Authorized administrators can access records needed to manage orders and support.

Payments on public networks

Crypto transfers are recorded on public blockchains. A receiving address and transaction reference can be visible outside the service.

Use account support to ask about cancellation, a payment exception or your personal data. Sending a request does not cancel an order or trigger a refund.

Essential cookies

Session cookies support account access and security. Disabling them may prevent sign-in. Optional analytics, advertising or other tracking must be described separately with the choices required for its use.

Providers and recipients

Depending on the services actually used, technical providers may process data for hosting, payment verification or support. Access is limited to their task; recipients and international transfers belong in the final policy.

Retention criteria

Retention depends on each record’s purpose, service duration, applicable duties and unresolved payment or support matters. A deletion request may leave records needed for a legal duty or an unresolved claim.

Your data requests

Contact the operator to request access, correction, deletion or a copy of your data, and information about other applicable rights. Verification may be needed to protect the account. You may contact the competent data-protection authority where applicable.